FAQs

Explore our Frequently Asked Questions to find clear, straightforward answers about our services, solutions, and what we can do for you.

Your Questions Answered

Here you’ll find answers to common questions about our platform, programmes, and services. Whether you’re a garage, bodyshop, work provider, or partner, this page will help you understand how Motornomic works and how to make the most of its features.

If you can’t find what you’re looking for, please contact our support team at support@motornomic.io

About Motornomic

  • Motornomic is a digital platform built for the automotive repair sector. It helps garages, bodyshops, and work providers manage jobs, compliance, procurement, sustainability, and financial tools in one connected system.

  • Our platform is designed for independent garages, bodyshops, repair networks, insurers, fleet operators, and other automotive service providers who want to improve efficiency, access work opportunities, and manage compliance more easily.

  • Once registered, you can log in to access a dashboard of tools tailored to your business. These include work provision opportunities, compliance tracking, procurement savings, sustainability reporting, and financial support such as invoice factoring.

  • Motornomic currently supports UK-based automotive businesses. Expansion to other regions will be announced in the future.

Membership and Access

  • You can register for free directly on our website by selecting Join Now or the Register link available in the main site navigation. Once registered, you will gain access to the Motornomic Marketplace, Compliance Onboarding (in preparation for work provision opportunities), and cashflow tools such as Invoice Factoring.

  • Motornomic offers a free registration tier with access to core platform features. Subscription plans such as Eco Garage and Pro Garage will be introduced at a later date, providing additional benefits including preferential invoice factoring rates and exclusive work opportunities.

    For now, it is free to join and access a range of valuable platform tools and resources.

  • Log in and visit the Settings section in your dashboard to edit company information and contact details.

  • The MNR Programme connects approved repairers with work opportunities from insurers, fleet managers, and corporate clients. It prioritises businesses that meet compliance and sustainability standards.

  • To join the MNR Programme, your garage or bodyshop must complete the Compliance Onboarding process within the platform. Once approved, you will be added to our preferred repairer list for work deployment.

  • Work is allocated based on location, capacity, and certification status. Approved members receive priority for job assignments through the platform.

  • Access to the programme is included within a paid Motornomic subscription tier (Pro Garage or Eco Garage). Factoring fees or specific work provider terms may apply per job.

    Subscription options will be introduced at a later date. For now, registration to the platform is free, giving you access to Compliance Onboarding in preparation for work deployments through the MNR Programme.

  • Invoice factoring lets you get paid faster for completed work through upfront funding from our financial partner ACG. You’ll receive payment for your invoice value, minus a small processing fee, typically within 24 hours, helping to improve cashflow and reduce waiting time.

    • Free Registered Garage: 4% factoring fee

    • Pro Garage: 4% factoring fee, including access to additional work provision opportunities from Motornomic and exclusive parts procurement savings

    • Eco Garage: 3.6% factoring fee

    • Enterprise: 3.6% factoring fee, with lower transaction volume discounts available

  • Invoice funding is provided by ACG (Accident Credit Group), Motornomic’s approved financial partner. All payments are managed securely by ACG and processed through the Motornomic platform, giving you real-time visibility of your funding status.

  • Yes. You can choose which eligible B2B invoices to submit for funding review.
    If a job has been deployed directly by Motornomic, it will be governed by its own Service Level Agreement (SLA). This may require you to submit the invoice upon repair completion through the platform for payment by ACG, in line with the agreed terms and within 24 hours of acceptance.

Financial Tools and Invoice Factoring

  • The Compliance Engine is Motornomic’s digital compliance management system. It helps garages, bodyshops, and networks maintain full visibility of essential compliance areas including training records, fire safety, insurance, risk assessments, and waste management. By centralising evidence, reminders, and document tracking, it ensures consistent standards and transparency across the repair network.

  • Yes. Completing compliance onboarding ensures your business meets industry and insurer requirements. It also unlocks access to the MNR Work Provision Programme.

  • Carbon Credentials is our sustainability platform that helps you achieve ISO 14068-1 certification, track emissions, and access verified carbon offset solutions.

  • No. You can begin by tracking your emissions and progress towards full ISO certification when ready. Achieving Carbon Credentials certification can enhance your eligibility for premium work provision rates and access to exclusive job opportunities.

Compliance and Sustainability

  • The Marketplace offers trade pricing on parts, tools, and services from trusted suppliers. It allows you to compare deals, access group buying benefits, and reduce costs across your operations.

  • Yes. Motornomic supports supplier integration through approved APIs and data connections. Additional integrations can be requested through your account manager.

  • Discounts and offers vary depending on supplier agreements and your membership tier.

Procurement and Marketplace

  • Yes. Our platform integrates with third-party services, including parts and tyre supply chains, manufacturers, and OEM data providers, with additional integrations currently in development.

  • Yes. AI-driven analysis, benchmarking, and automation are being introduced to support smarter decision-making and operational efficiency.

  • Absolutely. All data is encrypted, stored on secure UK-based servers, and managed in full compliance with UK GDPR standards.

Technology and Integrations

  • You can contact our support team by emailing support@motornomic.io or through the help guides and articles in your platform dashboard.

  • Our core support hours are Monday to Friday, 9:00am to 5:00pm (UK time). For urgent issues, priority users can email out-of-hours support.

  • Latest news, feature releases, and maintenance notices are shared on our News & Updates page and through the platform notification centre.

Support and Contact

  • Visit our Partners page to explore technology, service, marketplace, and industry partnership opportunities.

  • All media and press enquiries can be sent to leigh@motornomic.io.

  • Latest news, feature releases, and maintenance notices are shared on our News & Updates page and through the platform notification centre.

Partnerships and Media

Careers

  • Visit our Careers page to see current openings or email info@motornomic.co.uk with your CV and short introduction.

  • Yes. We offer flexible working arrangements depending on role and department.

General

  • Motornomic operates in partnership with regulated financial and insurance entities but is not itself an FCA-regulated funder.

  • Motornomic operates in the UK with offices located in Buckinghamshire.