Privacy Policy

We Respect Your Privacy

Motornomic Ltd is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard the information of our customers, prospective customers, and others who engage with us.

1. Introduction

1.1 Important information and who we are

Motornomic Ltd and our partners (“we”, “us”, or “our”) are committed to protecting and respecting your privacy and personal data in compliance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations (PECR) 2003

• Other relevant data protection laws and regulations in the UK

This Privacy Policy explains:

• How we collect, process, and protect your data

• Your privacy rights and how the law protects you

• Our responsibilities when processing your data

Who this policy applies to:

We may collect and use data from - Customers, suppliers, business contacts, employees/staff members, investors, third parties connected to customers, and anyone who interacts with Motornomic Ltd.

1.2 Your data controller

Motornomic Ltd is the data controller for your personal data.

Contact details:

Email: info@motornomic.io

Address: 4 The Stables, Brook Farm, Northampton Road, Cosgrove, Milton Keynes, MK19 7BB, United Kingdom

You have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we encourage you to contact us first.

1.3 Processing data on behalf of a controller

Where third-party processors (e.g. partners or employees) process data on our behalf, they must:

• Follow a valid legal basis for processing

• Keep your data confidential

• Apply appropriate security measures

• Help fulfil data access or deletion requests

• Maintain proper records of processing

• Report any data breaches immediately

2. Legal basis for data collection

2.1 Types of data we collect

Profile / Identity Data
Name, date of birth, gender.

Login Details
Username and passwords used to access the platform.

Contact Data
Phone number, email address, postal address.

Business Data
Garage name, staff roles, job titles, business preferences.

Compliance Data
Operational and regulatory data used to determine work provision eligibility, including renewal dates, compliance gaps, and filtering options. May include compliance form data and targeted service recommendations.

Carbon Credentials Data
Details submitted as part of the Carbon Credentials programme, shared with consultants to help progress toward ISO 14068-1 certification.

Marketing Preferences
Your preferences for receiving communication from us.

General Preferences
Topic and content interests.

Supplier Preferences
Interaction data captured through the Marketplace and supplier engagements.

Billing & Financial Data
Bank details, card information, billing history.

Technical Data
IP address, device/browser information, location data, usage analytics, cookies.

Customer Support Data
Survey responses, enquiries, complaints, and feedback.

Vehicle Data
Vehicle registration, make, model, VIN.

Compliance & Risk Management
Due diligence data related to individuals or businesses (including directors and owners).

Content Provided
Any information you submit via forms, phone, or email.

We do not collect special category data (e.g. health, race, religion) or criminal offence data. We may use non-identifiable aggregated data for statistical and trend analysis.

2.1a How we collect your information

Direct
When you engage with us via forms, phone, email, purchases, surveys, or other communication.

Automated
When you browse our website, we collect data through cookies, web beacons, pixels, and other tracking technologies.

Third-Party Sources
We may obtain data from partners, commercial data providers, public databases, or your employer.

2.2 Legal basis for processing your data

We mainly rely on legitimate interest, which means we process your data for our mutual benefit in ways that are necessary, relevant, and balanced.

Examples of legitimate interest include:

• Offering services that improve garage performance or reduce costs

• Delivering targeted communications based on your engagement

• Supporting work provision, compliance, and carbon verification

• Protecting the financial sustainability of the garage network

We also rely on:

• Consent – where you’ve opted in to marketing or specific services

• Contractual obligation – where data is required to deliver a service you’ve signed up for

• Legal obligation – where we’re required to share data by law or regulation

3. How we use your personal data

3.1 Our data uses

Create your account
We use your contact, business, and login data to create and manage your Motornomic account.
Legal basis: Legitimate interest

Offer work provision
We use your contact and compliance data to determine eligibility and match you with relevant work providers.
Legal basis: Legitimate interest

Provide contracted services
We use your contact and service-specific data to deliver services you've signed up for (e.g. compliance reviews, work matching, Carbon Credentials).
Legal basis: Legitimate interest

Process payments
We collect and process financial and billing information via secure providers like Stripe.
Legal basis: Legitimate interest

Manage your account
We use your data to manage queries, provide support, and administer your account.
Legal basis: Legitimate interest

Send product/service updates
We may send targeted messages if you’re an existing customer or opted in.
Legal basis: Legitimate interest or consent

Interactive features
If you use our chat tools or social channels, we process the data to improve user experience.
Legal basis: Legitimate interest

Improve our business
We analyse feedback, survey data, and usage analytics to improve products and services.
Legal basis: Legitimate interest

Defend legal claims
We retain relevant records to protect our business in case of complaints or legal proceedings.
Legal basis: Legitimate interest

Carbon Credentials services
Data shared with our Consultant Partner (CBAM-UK Ltd) and, where needed, offsetting partners.
Legal basis: Legitimate interest

Marketplace & Procurement Offers
Data used to facilitate supplier connections and product recommendations.
Legal basis: Legitimate interest

Legal compliance
We may process data to meet regulatory or legal obligations.
Legal basis: Legal obligation

Third-party sharing
Data is shared only when needed for a specific module, service, or supplier interaction, and always under confidentiality agreements.
Legal basis: Legitimate interest

3.2 Marketing and content updates

You will receive marketing if you opt in, or if you are an existing customer under soft opt-in rules. You can unsubscribe at any time.

3.3 Change of purpose

If we need to use your data for a new purpose, we’ll notify you and explain the legal basis.

4. Your rights and how we protect you

4.1 Your legal rights

You have the right to:

• Be informed about how your data is used

• Request access to your data

• Request corrections or updates

• Request deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the ICO

To exercise your rights, contact: info@motornomic.io.

5. Your data and third parties

5.1 Sharing your data

We may share your data with:

• Payment providers

• Consultants and advisers

• Suppliers and marketplace partners

• Regulatory bodies, if legally required

We only share what’s necessary for the service in question and under data-sharing agreements.

We may also receive data about you from:

• Analytics or marketing platforms

• Public data sources

• Business directories or partners

5.2 Third-party links

Our website may link to external sites. We are not responsible for their privacy practices.

6. Data retention

We retain data only as long as necessary to:

• Fulfil contracts

• Meet legal obligations

• Resolve disputes

When no longer needed, we securely delete or anonymise your data. You may request deletion at any time.

7. Age limit for our users

Motornomic Ltd services are not intended for individuals under 18. If we discover a minor’s data, it will be deleted.

8. International data transfers

Your data may be processed or stored in countries outside the UK (e.g. EU, US). We take appropriate measures to protect your data.

9. Changes to this privacy policy

We review this policy regularly and update when necessary.

Last updated: 22 April 2025

By continuing to use our services, you agree to the latest version of this policy.

10. Contact information

You can contact us to:

• Access, edit, or delete your data

• Withdraw consent

• Opt out of marketing

• File a complaint

Email: info@motornomic.io

Address: 4 The Stables, Brook Farm, Northampton Road, Cosgrove, Milton Keynes, MK19 7BB, United Kingdom